One understands the enterprise. The other understands the customer. Together, they give leaders the intelligence to make better decisions.
ERIC™
Enterprise Resource Intelligence Centre
Know Your Business.
Intelligence from inside your business. ERIC connects enterprise data and systems so leaders can ask questions, retrieve information and understand what is happening across the business.
ERIC tells you what is happening inside your business.
ECHO™
Enterprise Customer Happiness & Operations
Know Your Customer.
Intelligence from the voice of your customer. ECHO captures and analyzes customer feedback, reviews, conversations, complaints and experiences, transforming the voice of the customer into actionable intelligence to improve customer happiness, service quality and operations.
ECHO tells you what your customers are saying and feeling about your business.
OneUser
AI Agents • Intelligent Automation • Digital Workforce
One User. Infinite Capacity.
OneUser is Zalamar's AI agent and intelligent automation business, developing and deploying purpose-built AI agents that perform defined business functions — rather than simply giving employees another AI tool. Agents are configured around a company's processes, knowledge, systems and workflows to perform repetitive and operational work continuously, with appropriate human oversight and approval. Its growing portfolio spans enterprise information retrieval, customer assistance and reservations, email management, reputation management, customer retention, inventory intelligence and market research. ERIC™ and ECHO™ sit within this AI product ecosystem.
OneUser is the execution layer of Zalamar's AI strategy: from learning about AI, to using AI, to deploying AI as part of the workforce. oneuser.com — The AI Agent Factory